Shipping policy
Where we ship
We ship anywhere in the United States, including PO boxes and APO/FPO/DPO addresses. We also ship to a number of countries outside the US ... if we can ship to yours, you will see live rates at checkout when you enter your address.
Shipping rates
Inside the United States:
- Free shipping on orders of $49.99 or more. This is a current promotion and may change.
- Standard: $8 flat, on any order under $49.99.
- Express: $15 flat, available on any order.
Outside the United States, rates are quoted live at checkout by the carrier based on your address and the weight of your order. You will see the exact cost before you pay. Free shipping applies to US orders only.
International orders may be charged duties, import taxes or customs fees on arrival. Those are set by your country, are not included in what you pay us, and are the recipient's responsibility.
When your order ships
Orders placed on a business day ship the next business day. Orders placed on a weekend or a holiday ship the next business day after it ... so an order placed Saturday goes out Monday.
If something is going to hold your order up longer than that, we will email you.
How long delivery takes
Once your order is on its way:
- Standard: about 2 to 5 business days inside the US.
- Express: about 1 to 3 business days inside the US.
- International: about 7 to 21 business days, depending on the country and on customs.
We ship with USPS, UPS or FedEx depending on the size of the order and where it is going. Delivery windows are carrier estimates, not guarantees. Once a package is with the carrier, delays in transit are outside our control ... but if yours is running significantly late, email us and we will chase it down with the carrier.
Tracking
You will get an order confirmation email as soon as you order, and a second email with a tracking number when it ships. If neither shows up, check your spam folder, then email us.
Lost or damaged shipments
If your order arrives damaged, or tracking says delivered and it never showed up, email us at support@wraithhunting.com and we will make it right with a replacement or a refund.
Returns
Return details, including the 30-day window, are in our Refund Policy. Returns go to:
WRAITH Hunting
12102 Sun Ranch Dr
Richmond, TX 77469
United States
Contact us before sending anything back ... items returned without a return request first can't be accepted. If you are returning from outside the US, email us first and we will sort out the shipping with you.